COVID-19 Frequently Asked Questions

These are the most common questions we are fielding with what we know at this time.

General

How do I contact my financial aid counselor?

Please use the office websites finaid.uark.edu or scholarships.uark.edu for answers to general aid questions. Razorbot is also available on both websites. To speak to someone with a specific aid question please call 479-575-3806. Email finaid@uark.edu for federal (work-study, Pell Grant, loans) or state aid (Challenge or Governor's scholarships) questions. All other scholarship questions may be directed to scholars@uark.edu or by calling.

With social distancing practices, may I visit the Office of Financial Aid and Scholarships in person?

At this time and until further notice, the office in Silas Hunt Hall is not open for walk-in visits but virtual appointments can be set beginning August 10. They are scheduled through Student Success in Blackboard. We can be in touch via phone or email: 479-575-3806 or finaid@uark.edu or scholars@uark.edu.

Your office requested documents that I would like to drop off in Silas Hunt Hall. How do I do that with COVID restrictions?

You can fax them to us at 479-575-7790, or use one of two options for document upload on the web to submit verification forms, dependency status documents, special circumstances paperwork, and any other documents we may have requested. You may upload to your To Do list in the Financial Aid tile on UAConnect, or via our secure website. You can also mail paperwork to: Financial Aid Office, 114 Silas Hunt Hall, 1 University of Arkansas, Fayetteville, AR 72701.

If none of the above options work, limited access to Silas Hunt Hall may be granted under the following guidelines:

  1. Students requiring access must be unaccompanied
  2. All visitors must wear masks while in Silas Hunt Hall. Please come prepared with a suitable nose and mouth covering.
The Financial Aid office requested documents from me that specify I have to come to the office in person. How do I do that with COVID restrictions?

If we requested information or forms that state you must come to the office in person (examples might include citizenship documentation, or an identity and statement of educational purpose form), we can provide alternative forms via email. They will require a notary's signature. Please call 479-575-3806 or email finaid@uark.edu to request an alternative form. Once completed with a notary signature, they can then be uploaded, faxed, or mailed to our office. You may upload to your To Do list in the Financial Aid tile on UAConnect or via our secure website.

Fax: 479-575-7790.
Mail: Financial Aid Office
114 Silas Hunt Hall
1 University of Arkansas
Fayetteville, AR 72701.

Why isn't UAConnect showing a scholarship I was offered?

Most often, it is because our office has not received the information from the office or organization that gave it to you. Volume is very high in August and September, but we are processing scholarship notices as soon as they get to us. If the scholarship is the Challenge or Governor's, the Arkansas Department of Higher Education (ADHE) has begun sending fall rosters. If your name was on a roster already received, the scholarship is on UAConnect. New rosters for state aid arrive each Friday and awards are posted by the following Tuesday. Rosters for smaller state programs are on UAConnect if they have been received. ADHE has not yet provided rosters for all programs and the following programs are not posted to UAConnect until after the 11th day of class: Law Enforcement Officers' Dependents Scholarship (LEO), Military Dependents Scholarship (MDS), National Guard Tuition Waiver (NGTW).

Please be aware your name will not be included on a roster for your awarded aid if you have not completed acceptance through ADHE. Please accept award or check the status on scholarships.adhe.edu.

State

How does our Spring 2020 grade policy change to pass/pass D/no credit effect the ability for me to renew my Governor’s Distinguished Scholarship or Academic Challenge Scholarship?

Our office received the following update from the Arkansas Department of Education on April 7:

"Due to the COVID-19 health emergency, certain statues and rules regarding state funded scholarships/grants are suspended for a period of thirty (30) days from the date of the Order. The 30 days are referred to the period of the governor’s emergency powers, which is likely to be extended. The Governor has authority, with ADHE input, to authorize that our continuing eligibility rules for state scholarships be set aside. The list of suspensions can be found here: https://static.ark.org/eeuploads/adhe/DHE_Suspended_Provisions_03302020.pdf.

"Continuing eligibility requirements are suspended for the spring semester for state based scholarship programs including GPA and hours.

"If a student had to drop below the required number of credit hours after March 20th, they will remain eligible for their state scholarship. If a student was not in the allotted hours before March 20th, they can make up the hours in summer sessions."

The Spring 2020 grade policy provides more flexibility for grade or hour completion via petition for a move to pass/pass D/no credit. The university will report your completed UA hours to ADHE at the end of the spring semester.

NRTA/Academic Scholarship

How does the new pass/pass D/no credit option for grading policies affect the renewal of my scholarship?

How the policy will affect the renewal of your award will depend on how you use the policy. Please see an advisor before submitting a change of grade request and ask this question. A scholarship advisor will also be happy to assist you. The University's policy regarding GPA requirements for renewal of the New Arkansan Non-Resident Tuition Award, Alumni Legacy Scholarship, (NRTA), and University Scholarships remain unchanged. The Academic Scholarship Office will use the GPA reflected on your U of A transcript. Please see NRTA and Alumni Legacy Renewal or Academic Scholarships Renewal for more details.

Grades of pass (P), pass D (PD), and no credit (NC) will not affect your GPA though P and PD will count toward the number of hours required. For additional questions, please review the Spring 2020 grade policy.

The new grading policy provides increased options and may assist with in your scholarship renewal. For renewal purposes this spring, hours will be counted as of March 12 when the University of Arkansas moved to online instruction.

Students who lose an academic scholarship or the NRTA due to extenuating circumstances may appeal for continuation of the scholarship.

Federal Aid Eligibility and Academic Progress

How will dropping a class or withdrawing from the spring 2020 semester affect Satisfactory Academic Progress (SAP) that is required for federal, state, and some private aid?

The University's policy regarding Satisfactory Academic Progress and appeals will remain unchanged except that grades of "NC" (no credit) will be added alongside grades of "W" and "I" that are not considered passing grades for all students (for graduate and law students, grades of "pass-D" will also not be considered passing grades). Please refer to Satisfactory Academic Progress for more information. If a student drops a course, receives no credit for coursework, or if they fully withdraw for a semester and it results in their cumulative completion rate dropping below 66.67%, they will not be meeting the quantitative requirement for SAP. There is an appeal process for students with special circumstances and those appeals are reviewed on an individual basis. Students will be notified after the conclusion of the spring semester each year if they are not meeting SAP requirements and an appeal form for that year will be provided at that time.

This information is made in accordance with guidance from the US Department of Education provided in the CARES Act and the electronic announcement published on March 5, 2020, and as updated April 1, 2020.

How will the new grading policy for Spring 2020 affect Satisfactory Academic Progress (SAP) that is required for federal, state, and some private aid?

The University's policy regarding Satisfactory Academic Progress and appeals will remain unchanged except that grades of "NC" (no credit) will be added alongside grades of "W" and "I" that are not considered passing grades for all students (for graduate and law students, grades of "pass-D" will also not be considered passing grades). The qualitative requirement will be measured using a student's University of Arkansas cumulative GPA at the conclusion of the spring semester. Students will be notified after the conclusion of the spring semester each year if they are not meeting SAP requirements and an appeal form for that year will be provided for students with special circumstances. Those appeals are reviewed on an individual basis. Please refer to Satisfactory Academic Progress for the full SAP policy and information regarding appeals.

This information is made in accordance with guidance from the US Department of Education provided in the CARES Act and the electronic announcement published on March 5, 2020, and as updated April 1, 2020.

If you have further questions, please don't hesitate to reach out to us at finaid@uark.edu (Financial Aid) or scholars@uark.edu (Scholarships)