COVID-19 Frequently Asked Questions

These are the most common questions we are fielding, with what we know at this time. Updated 07/26/21 (in-person visits).


How do I contact my financial aid counselor?

Please use the office websites or for answers to general aid questions. Razorbot is also available on both websites. To speak to someone with a specific aid question please call 479-575-3806. Email for federal (work-study, Pell Grant, loans) or state aid (Challenge or Governor's scholarships) questions. All other scholarship questions may be addressed by emailing or calling the main office.

With social distancing practices, may I visit the Office of Financial Aid and Scholarships in person?

You may. In compliance with University policy, we require all visitors to wear a mask and maintain the recommended 6 ft of distance from others. If at all possible, please help us conduct business in other ways. Virtual appointments are scheduled through Student Success in Blackboard. Help is also available via phone or email: 479-575-3806 or or Students may also view a video from orientation about how aid works on The Hill.

Your office requested documents that I would like to drop off in Silas Hunt Hall. How do I do that with COVID restrictions?

You can fax documents to us at 479-575-7790, or use one of two options for document upload on the web to submit verification forms, dependency status documents, special circumstances paperwork, and any other documents we may have requested. You may upload to your To Do list in the Financial Aid tile on UAConnect, or via our secure website. You can also mail paperwork to: Financial Aid Office, 114 Silas Hunt Hall, 1 University of Arkansas, Fayetteville, AR 72701.

If none of the above options work, limited access to Silas Hunt Hall may be granted under the following guidelines:

  1. Students requiring access must be unaccompanied, or bring only one guest.
  2. All unvaccinated visitors must wear masks while in Silas Hunt Hall. Please come prepared with a suitable nose and mouth covering.
The Financial Aid office requested documents from me that specify I have to come to the office in person. How do I do that with COVID restrictions?

If we requested information or forms that state you must come to the office in person (examples might include citizenship documentation, or an identity and statement of educational purpose form), we can provide alternative forms via email. They will require a notary's signature. Please call 479-575-3806 or email to request an alternative form. Once completed (including a notary signature if required), they can then be uploaded, faxed, or mailed to our office. You may upload to your To Do list in the Financial Aid tile on UAConnect or via our secure website.

Fax: 479-575-7790
Mail: Financial Aid Office
114 Silas Hunt Hall
1 University of Arkansas
Fayetteville, AR 72701.

Why isn't UAConnect showing a scholarship I was offered?

Most often, it is because our office has not received the information from the office or organization that gave it to you. Volume is very high at the start of each semester and we process scholarship notices as soon as they get to us. If the scholarship is the Challenge or Governor's, the Arkansas Department of Higher Education (ADHE) sends a roster of names and award amounts. If your name was on a roster already received, the scholarship is on UAConnect. New rosters for state aid arrive each Friday and awards are posted by the following Tuesday. Rosters for smaller state programs are on UAConnect if they have been received. Some programs are not posted to UAConnect until after the 11th day of class each semester: Law Enforcement Officers' Dependents Scholarship (LEO), Military Dependents Scholarship (MDS), National Guard Tuition Waiver (NGTW) are examples.

Please be aware your name will not be included on a roster for your awarded aid if you have not completed acceptance through ADHE. Accept an award or check the status on

If you have further questions, please don't hesitate to reach out to us at (Financial Aid) or (Scholarships).